In today’s rapidly evolving digital landscape, businesses across Canada are increasingly reliant on secure and efficient remote IT support. While the concept of remote IT services has gained significant traction during the pandemic, there is one company that had been embracing this model long before it became a necessity.
PCWizrd, a pioneering IT support firm, has been providing security-focused remote IT solutions since its official launch in 2014. Join us as we delve into the origins of PCWizrd, its unique approach, and its journey as a visionary business.
PCWizrd traces its roots back to the early 2000s when founder Scott Pettie embarked on his journey as an entrepreneur. While still in high school, Pettie found his passion for repairing computers, initially focusing on Windows 98 and Windows 2000 systems. What began as a side job to support his education gradually evolved into something more significant.
The name PCWizrd itself originated from a gift given to Pettie by a client—a small pewter statue depicting a wizard staring at a computer screen with a bomb symbol. Impressed by Pettie’s seemingly magical ability to fix any issue, the client dubbed him the “PC wizard.” Inspired by this, Pettie adopted the name, and PCWizrd was born.
Even before the proliferation of remote work due to the pandemic, PCWizrd had recognized the potential of remote IT support. Pettie’s foresight stemmed from his exposure to laptops and early mobile devices, such as cell phones, during his work as an Apple specialist for BlackBerry.
Sensing that the future would be dominated by mobility and remote work, Pettie envisioned a world where everyone could access their work from anywhere. Little did he know that his vision would soon become a reality. When the pandemic hit and businesses scrambled to adapt to remote operations, PCWizrd had already been operating as a remote support company for years.
One of PCWizrd’s distinguishing features is its specialization in providing IT support to businesses that prioritize security and compliance. The company focuses on verticals such as veterinary clinics, accounting firms, legal services, and organizations dealing with sensitive client data. These businesses often lack the necessary knowledge or resources to protect their confidential information adequately. PCWizrd steps in as a trusted partner, leveraging its security-first approach to ensure data protection, compliance with regulations, and the overall integrity of the IT infrastructure.
Their growth has been organic, fueled by its established reputation and word-of-mouth referrals. With Pettie at the helm, the company cultivated strong relationships within the local business community, participating in various networking groups and associations like the Chamber of Commerce.
However, as the demands of the business grew, Pettie realized the need for additional support. He began hiring junior technicians, providing them with the necessary training to handle routine tasks while he focused on more complex projects. Currently, PCWizrd is comprised of three core team members, including Pettie, a junior technician and a sales technician. In addition, the company collaborates with contract workers across Canada, each contributing unique skills to the team’s capabilities.
PCWizrd has ambitious goals for the future. They strive to become a household name in remote IT security, earning the trust of small businesses across Canada. With a commitment to continuous growth and staying at the forefront of technological advancements, PCWizrd aims to become the go-to team for businesses seeking secure and reliable remote IT solutions. By consistently delivering exceptional services and focusing on building long-term relationships with clients, PCWizrd aims to make a lasting impact in the industry.